Our Terms & Conditions

Please note that by making a booking an appointment with Bristol Massage Therapy you are agreeing to Bristol Massage Therapy Ltd’s Terms & Conditions, and to attend the appointment you have booked. Please take the time to read through this information carefully.


You can make an appointment with Bristol Massage Therapy Ltd in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.

Upon making a booking, you will receive an email confirming all the important details. You will also receive an email reminder of the booking 2 days prior to your appointment. If this is your first appointment with Bristol Massage Therapy Ltd, you will also receive a New Client Consultation Form via email. Please complete this and bring it with you to your appointment since this will form the basis for your initial consultation, although if you forget, not to worry, you cal fill it out on the day of your first appointment.

Cancellations & LATE ARRIVALs

If you are late to your appointment, the session will continue with the remaining time available, and will conclude at the original agreed time for the same fee.

A minimum of 24 hours notice must be given to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.


Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

All massage treatments, information and records will be safeguarded by Bristol Massage Therapy Ltd and will remain confidential.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

Hard copies of New Client Consultation Forms are held in a secure place, adequately safeguarded and not accessible to third parties in compliance with the Data Protection Act 1998, and in accordance with the Information Commissioner’s Office (ZA113419).

Records of consultations and client treatment details will be held electronically by Bristol Massage Therapy Ltd in compliance with the Data Protection Act 1998, and in accordance with the Information Commissioner’s Office (ZA113419).

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Each practitioner working for Bristol Massage Therapy Ltd will have access to these records only for the duration of their contract with Bristol Massage Therapy Ltd, and solely for the purpose of providing you with the most appropriate treatment.

Personal and identifiable information will not be shared with any third parties, without your prior written confirmation.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us via email at victoria@bristolmassagetherapy.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Health & Safety

All practitioners at Bristol Massage Therapy Ltd are qualified, and hold professional and public indemnity insurance, for the services that they provide. All practitioners also hold a current First Aid certificate.

Due to the nature of massage and the need for close contact, all Bristol Massage Therapy Ltd practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Bristol Massage Therapy Ltd contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Bristol Massage Therapy Ltd via email at victoria@bristolmassagetherapy.co.uk at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Bristol Massage Therapy Ltd, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Bristol Massage Therapy premises.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

Bristol Massage Therapy Ltd holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Bristol Massage Therapy Ltd, and may also result in criminal proceedings.


Bristol Massage Therapy Ltd provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at Bristol Massage Therapy Ltd will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Bristol Massage Therapy Ltd up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All practitioners at Bristol Massage Therapy Ltd may refuse to treat any client or part of their body with just and reasonable cause. Bristol Massage Therapy Ltd reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.


Bristol Massage Therapy Ltd
77a Queens Road